Case Study: Green Office Partner reduces printer downtime with CareAR

Green Office Partner - Customer Case Study

Green Office Partner, a managed print services provider, sought to reduce service desk calls and enhance customer outcomes for their clients. They turned to CareAR and its Service Experience Management (SXM) platform to help their customers self-solve common printer issues.

CareAR’s solution involved placing QR codes on printers, which customers could scan with their phones to receive immediate, guided augmented reality instructions for troubleshooting. This initiative by CareAR successfully reduced the customer's service costs and printer downtime, saving one premier healthcare client an estimated $700,000 annually while also supporting sustainability goals by reducing technician dispatches.

Green Office Partner

Chris Gallagher

Green Office Partner