Case Study: Med Tech achieves near-perfect LOTO compliance with CareAR

Digital Instructions Improve LOTO Training for Med Tech

a leading global medical technology company faced the challenge of ensuring field service technicians properly performed Lock Out Tag Out (LOTO) safety procedures on its high-end instruments. Non-compliance was damaging internal circuit boards, creating worker safety liabilities, and causing significant revenue loss due to instrument downtime. It was impossible for the company to monitor or enforce these critical protocols across its global workforce using their existing outdated PDF-based system.

CareAR provided its Experience Builder solution to create accessible, step-by-step AR-guided instructions for LOTO procedures. This enabled technicians to be certified faster and provided camera capture verification for compliance within the work order system. Using CareAR, the company achieved 96% global LOTO compliance, a 157% reduction in instrument damage, an 85% improvement in instrument uptime, and a 98% technician safety compliance rate.

Med Tech