Case Study: D-Groupe achieves faster technical support and installations with CareAR Assist

D-Groupe selects CareAR® Assist for remote collaboration to optimize technical support operations and device installations

D-Groupe, a logistics and value-added delivery provider, needed to optimize its technical support operations for machine installations. Their hotline required a way to improve issue resolution times and reduce machine downtime for their customers across France. They partnered with CareAR to implement its CareAR Assist remote collaboration solution for their technical support experts.

The solution from CareAR enabled D-Groupe's hotline experts to provide remote visual assistance and guidance using augmented reality. This implementation led to impressive results, including a 50-70% reduction in Mean Time to Completion and a 94% agreement among technicians that CareAR was crucial to resolving issues. CareAR helped D-Groupe streamline communication, achieve successful first-time installations, and improve overall customer satisfaction.

D-Groupe

Jean-Luc Weber

Technical Training Leader