Case Study: Alghanim Industries optimizes field service operations with CareAR Assist

Alghanim Industries Optimizes Xerox Field Service Operations with AR Remote Support

Alghanim Industries, a large, diversified conglomerate in the Middle East, faced a challenge in maintaining uptime for the Xerox printing systems it services. Their goal was to leverage the expertise of their subject matter experts to better support less experienced field technicians, aiming to reduce the need for multiple dispatches and improve service quality for their customers.

By implementing the CareAR Assist augmented reality platform, Alghanim Industries enabled remote visual support. This allowed subject matter experts to guide field technicians in real-time, leading to a 72% improvement in the remote issue resolution rate and a 138% reduction in follow-up dispatches over three years. CareAR also proved effective for upskilling, with 88% of technicians reporting they learned new skills through the platform.

Alghanim Industries

Shehab El-Sayed

Service Operations Manager, Document Management