Case Study: U.S. Bank achieves a unified, customer-centric securities portal and faster time-to-market with Carahsoft

U.S. Bank - Customer Case Study

U.S. Bank faced a fragmented Securities Services experience where clients had to use multiple sites, repeated logins and manual processes, leading to low adoption and competitive disadvantage. To address this, U.S. Bank engaged Carahsoft to deploy Liferay and build a single, customer-centric portal (Pivot) to provide unified access, single sign-on and self-service tools.

Carahsoft implemented the Liferay-based Pivot portal, centralizing deal data, documents, alerts, change-tracking and historical self-service reporting while enabling easier integration and faster development through modular portlets. The solution reduced implementation and development effort, improved client adoption and satisfaction, and helped U.S. Bank win new customers, boost retention and generate new business revenue.

U.S. Bank

Eric Smith

Application Development Manager