Case Study: TrustArc achieves 6x faster commission plan creation and processes payouts in 1 hour for 40 reps with CaptivateIQ

TrustArc starts running commission plans 6x faster than before

TrustArc, a global privacy compliance and technology firm, was struggling with a complex, resource‑heavy commission system (Oracle HCM) that made adding employees, creating plans, and troubleshooting slow and costly. Their hold‑and‑release plans, multiple quotas, and disparate data sources amplified the pain, so they needed a fast, simple, flexible, and intuitive commission solution—enter CaptivateIQ’s automated commission platform.

CaptivateIQ converted TrustArc’s commission rules into its platform, simplifying plan building, data transformation, and statement generation. The results: new plans are created 6x faster, deploying a plan now takes hours instead of days, and running, verifying, and distributing commissions for ~40 reps takes under an hour (about eight times faster than before). CaptivateIQ’s data integration and clear statements improved payout accuracy and transparency, while responsive support helped TrustArc reduce admin time and disputes.

TrustArc

Matt Stryker

Director of Business Operations