Case Study: Truckstop.com achieves faster, error-free commission processing and improved revenue planning with CaptivateIQ

Truckstop.com revamps their commission planning to better achieve their revenue goals

Truckstop.com, a large freight marketplace, was spending roughly half of each month on manual commission processing for 120 sales reps, wrestling with hundreds of individualized Excel spreadsheets, frequent copy/paste errors, and weeks of email back-and-forth to resolve issues. To modernize commission planning and better hit revenue targets, the company evaluated options and selected CaptivateIQ for its ease of onboarding, Salesforce integration, ASC 606 support, and rule-writing flexibility.

CaptivateIQ centralized Truckstop.com’s commission data, automated calculations with Excel-based rule logic, and delivered reporting and analytics for deal-level forecasting—allowing the team to model quota, territory, and compensation changes. The move cut processing from about two weeks down to just a few hours per month, reduced manual errors and reconciliation work, and gave finance and sales ops the visibility to plan compensation-driven revenue strategies more effectively.

Truckstop.com

Connor Follet

Sales Operations Analyst