Case Study: Gong achieves 60x faster monthly commission calculations with CaptivateIQ

How Gong made onboarding their growing sales team frictionless

Gong, the Revenue Intelligence Platform used by hundreds of companies, was tripling its sales organization and struggling to manage commissions from a fragile Excel/Google Sheets process. Business Operations Manager Albert Wong faced hours of manual data entry, per-rep sheet rebuilding, error risk, and limited transparency, so Gong evaluated vendors and selected CaptivateIQ’s sales commissions platform to replace the fragile spreadsheet model.

CaptivateIQ configured Gong’s commission plans, integrated with Salesforce, and automated calculations and statements, cutting monthly commission processing from five hours to five minutes (a 60x improvement). The solution made adding new reps simple, virtually eliminated payout errors, increased transparency for sellers, and freed ops time for strategic work — outcomes Gong achieved with CaptivateIQ’s platform and support.

Gong

Albert Wong

Business Operations Manager