Case Study: Fitch Solutions maintains control over commission spend with CaptivateIQ

How CaptivateIQ gave Fitch Solutions control over the compensation process at Enterprise scale

Fitch Solutions, a global leader in analytics, data, and research, needed a better way to manage commissions for 140+ reps. Before CaptivateIQ, the team relied on 100% manual Excel processes with extensive formulas, checks, audit notes, and email-based statement distribution, which made administration unwieldy and created transparency issues around commission plans and payouts.

With CaptivateIQ, Fitch Solutions centralized commission administration, gave reps self-service access to their plans and statements, added approval workflows, and improved auditability and inquiry management. CaptivateIQ helped eliminate gray areas, increased rep transparency, and saved Katerina George about one day per week, freeing her to focus on analysis and better control commission spend.

Fitch Solutions

Katerina George

Head of Incentives and Controls