Case Study: BigCommerce streamlines commissions and achieves SOX compliance with CaptivateIQ

BigCommerce Flourishes Amidst IPO-preparation and a Tripling Commissionable Headcount by Bringing on CaptivateIQ

BigCommerce, a Nasdaq-listed eCommerce platform, was managing commissions for 200+ reps manually in spreadsheets, with hard-coded logic, frequent errors, missed payroll deadlines, and high admin attrition. As the company grew and prepared for an IPO, it needed a more scalable, transparent, and SOX-compliant way to handle commissions, so it chose CaptivateIQ over Xactly.

With CaptivateIQ, BigCommerce streamlined commission calculations, reduced dependence on manual processes, and gained better visibility and control over payouts. The company cut processing time by up to 80 hours per pay period, retained 100% of comp-related employees, reduced errors and overpays, and became fully SOX compliant, helping the team focus on strategic work and compensation plan optimization.

BigCommerce

Greg Pena

Lead Financial Analyst