Case Study: Mendip District Council transforms services and cuts costs with Capita One

Working together to transform operations and increase efficiencies

Mendip District Council partnered with Capita One to meet growing customer expectations with limited resources, while improving flexibility, innovation, service quality, and value for money. The council needed to transform back-office operations and modernize its IT and service delivery across revenues and benefits, finance, elections, and other core functions.

Capita One delivered a wide-ranging transformation programme that streamlined business processes and introduced new systems such as benefits software, electronic document management, financial management tools, online payments, virtualized infrastructure, and standardized IT services. The result was lower operating costs, faster turnaround times, improved customer service, and greater resilience, including annual savings rising from £200,000 in year one to £450,000 in year five, an 83% user satisfaction level, and substantial carbon and paper reductions.

Mendip District Council

Stuart Brown

Deputy Chief Executive