Case Study: Weymouth & Portland Borough Council and West Dorset District Council reduce costs with Capita One shared service payments

Weymouth & Portland Borough Council and West Dorset District Council - Customer Case Study

Weymouth & Portland Borough Council and West Dorset District Council needed a shared service payments solution to replace their separate systems, support multiple convenient payment channels, and meet strict card security requirements. They selected Capita One after evaluating the market and finding it strong on PCI/security safeguards, shared-service experience, and cloud-based payment innovation.

Capita One implemented a fully managed, cloud-based shared service payments solution with face-to-face, online, automated phone, staffed contact-centre, income management, and mobile payment capabilities. The councils reported markedly reduced procurement and ongoing management costs, lower hardware and IT support requirements, fixed and transparent pricing with savings on card transaction rates, and reduced PCI scope because card data is not stored on their own infrastructure.