Case Study: Wakefield and District Housing improves service and productivity with Capita One mobile working solution

Supporting a community on their doorstep with Capita’s mobile working solution

Wakefield and District Housing (WDH), one of the UK’s largest housing associations, needed a more effective mobile workforce to support 31,000 properties and improve service across its communities. Although its repairs teams were already using mobile technology, other customer-facing staff were still office-bound between appointments, creating delays and limiting flexibility. WDH chose Capita One’s mobile working solution to extend mobile access company-wide.

Capita One implemented a fully mobile solution for WDH’s 498 employees, giving them instant access to case details and the ability to log incidents, direct tenants to support teams, and arrange repairs on the spot. The result was faster turnaround times, improved customer service, over half a million customer visits, and a 34% increase in productivity, alongside significant savings in car mileage costs, reduced desk space requirements, and lower paper use.

Wakefield and District Housing

Geoff Kirk

Service Director for Business Systems at the Association