Case Study: St. Helens Metropolitan Borough Council streamlines SEND case management with Capita One

St. Helens Metropolitan Borough Council - Customer Case Study

St. Helens Metropolitan Borough Council partnered with Capita One to support its SEND team, which had been dealing with a time-consuming, manual process for finding child records, with many still stored on paper. The council needed a more efficient way to access information, improve collaboration across departments, and respond more quickly to changing statutory requirements.

Capita One’s One SEND case management solution brought all the information into one integrated system, enabling authorised staff to access data directly, reducing internal enquiries, and improving inter-departmental working. The team reported significant daily time savings, faster reporting through quick reports, and easier compliance with legislative changes such as the move from 20-week to 16-week timescales. St. Helens also expects the new One SEND portal to further streamline EHC plan sharing with schools, parents, and multi-agency teams.

St. Helens Metropolitan Borough Council

Kelly Traverse

Systems Support Officer