Case Study: Sheffield City Council achieves a seamless 7-week service transition with Capita One

Sheffield City Council - Customer Case Study

Sheffield City Council, one of England’s largest metropolitan authorities, needed a fast and carefully managed transition of critical back-office and technology services, including ICT, Revenues & Benefits, HR and Payroll, and Financial Business Transactions. The council chose Capita One to act as its strategic partner, with the challenge compounded by a 7-week transition window, TUPE transfer of more than 500 staff from three employers, and the need to separate services from an incumbent shared infrastructure.

Capita One delivered the transition using a structured PRINCE2-based approach, joint governance, detailed workstream planning, and close collaboration with the council, incumbent, and staff representatives. The result was an uninterrupted go-live on 5 January 2009 with minimal user issues, strong staff morale, and no impact to service levels; the transition also created a solid platform for future service improvement and transformation, supported by a contract value of over £200m over 7 years.

Sheffield City Council

Barry Mellor

Commercial Director