Case Study: Luton Borough Council reduces aged debt by £6.5 million with Capita One

How Luton Borough Council recovered £6.5 million in aged debt

Luton Borough Council faced a significant challenge with aged debt in Council Tax and Business Rates, which had grown to £27 million and was increasing annually. To address this, they partnered with vendor Capita One to implement its Revenues and Benefits Efficiency Version software and specialized modules.

The solution involved creating a dedicated team using Capita's tools like RISC and Arrangement Manager to profile debtors and streamline recovery. This approach recovered £6.5 million in aged debt within the first year. Capita One's technology helped reduce total revenues debt by £13.8 million in under two years and increased the current year collection rate to nearly 97 percent.

Luton Borough Council

Clive Jones

Income Manager