Case Study: Eastleigh Borough Council saves time and reduces costs with Capita One

How Eastleigh Borough Council saved time and reduced costs with Capita

Eastleigh Borough Council needed a faster, more efficient way to trace absconded council tax debtors and manage credit history information, after relying on a separate system that required staff to log in twice, rekey data, and wait for limited users to run searches. The council used Capita One’s revenues and benefits software and switched on Capita’s tracing and financial evaluation search facility.

Capita One delivered a fully integrated one-click tracing and financial evaluation solution that updated debtor records directly within the council tax system, removed duplicate searches, and gave all recovery staff access to the tool. Eastleigh Borough Council reported clear time and cost savings, fewer delays and keying errors, better visibility of search results, and improved recovery decisions that help maximize council tax collection rates.

Eastleigh Borough Council

Lesley Cox

Local Taxation Manager