Case Study: Plymouth City Council boosts new homes bonus revenue with Capita One

Empty homes review at Plymouth City Council

Plymouth City Council worked with Capita One to tackle the challenge of accurately identifying empty homes while under pressure to increase housing supply and maximise New Homes Bonus revenue. The council needed a quick, low-risk way to review empty properties without adding strain to existing resources.

Capita One delivered a fully managed empty homes review using council tax records and specialist credit data, followed by field verification checks to confirm occupancy. In just four weeks, Capita One helped Plymouth identify 67 previously classed-as-empty properties that were actually occupied, enabling the council to secure over £400,000 in New Homes Bonus funding over six years, including £79,106 in the first year.

Plymouth City Council

Malcom Coe

Assistant Director for Finance, Efficiencies, Technology & Assets