Case Study: Cheshire West and Chester Council achieves a unified revenues and benefits service with Capita One

Cheshire West and Chester Managing change - the move to a united revenues and benefits department

Cheshire West and Chester Council worked with Capita One to merge the revenues and benefits functions of several former councils into a single unitary authority system. The main challenges were consolidating three separate instances of Capita Revenues and Benefits software, preserving all historical records, eliminating duplicate account numbers, and integrating with other corporate systems without disrupting customer service.

Capita One delivered a unified revenues and benefits solution through workshops, technical consultancy, bespoke data scripts, and full system and hardware implementation. The new system went live on time after three test merges, improved efficiency and standardisation, reduced ICT support and manpower needs, supported mobile working and higher claim volumes, and created a more responsive service for citizens.

Cheshire West and Chester Council

Jerry Faulkner

Senior Manager, Revenues and Benefits