Case Study: Bron Afon Community Housing streamlines reporting with Capita InSight from Capita One

Bron Afon Community Housing - Customer Case Study

Bron Afon Community Housing, a social enterprise managing 8,000 homes in Torfaen, was struggling with a fragmented and support-heavy reporting setup for maintenance, contractor, finance, and call-centre data. The team needed a better way to combine information from multiple systems and produce reliable reports for internal and regulatory use, so it turned to Capita One’s Capita InSight reporting solution.

Capita One implemented Capita InSight to give Bron Afon a single reporting tool that pulls data from multiple Capita and non-Capita databases, replacing manual Excel consolidation and reducing dependency on specialist staff. The result was more graphical, easier-to-read reporting with drill-down capability, secure access controls, and better decision-making across the organisation, supporting director-level reporting and compliance needs such as gas appliance maintenance regulations.

Bron Afon Community Housing

Howard Dyer

Applications and Systems Analyst