Case Study: Gatwick Airport improves multilingual passenger communication with Capacity

Gatwick Airport modernizes multilingual PA with Capacity for 950+ daily departures

Gatwick Airport, the UK's second busiest airport, faced the challenge of managing operational costs while providing excellent multilingual customer service to its millions of passengers. To modernize its public address system, Gatwick partnered with vendor Capacity to find an innovative text-to-speech solution that could deliver information in multiple languages with natural-sounding voices.

Capacity developed the world’s first multi-language text-to-speech public address system deliverable by mobile device. The solution significantly improved customer service and reduced staffing costs. This downsizing freed up space that was redeveloped into retail areas, generating additional revenue for the airport. Capacity’s technology transformed Gatwick's operational processes and set a new standard for airport communications.

Gatwick Airport