Case Study: Asana Recovery achieves $1M in recovered revenue and better call visibility with CallTrackingMetrics

Never Miss Another Phone Call Software Solutions for Addiction Treatment Facilities

Asana Recovery, a drug and rehabilitation center in Orange County, California, needed a better way to handle missed calls, disorganized call flow, and limited visibility into which marketing efforts were driving admissions. Working with CallTrackingMetrics, along with Rollover Rep, the team used call tracking, routing, and reporting tools to manage high inbound volume and improve attribution across their admissions process.

CallTrackingMetrics helped Asana Recovery route calls more effectively, capture detailed call data, connect reporting to their CRM, and support staff training with live listening and coaching features. The result was stronger operations and better decision-making, including more than $1 million in recovered revenue from formerly missed calls, improved staffing and marketing optimization, and a more consistent, high-touch admissions experience.

Asana Recovery

Amber Vaughan

Director of Admissions