Case Study: DCI Properties achieves all-in-one lead management and easier call handling with CallRail Lead Center

Why one real estate company traded their phone system for Lead Center

DCI Properties is a real estate investment firm that buys properties directly from sellers and depends heavily on phone leads. As the company rapidly scaled (sales roughly four times year‑over‑year and headcount growing from about 4–5 to 16), their two legacy phone systems from different providers couldn’t follow remote staff, were hard to manage, and caused frequent IT headaches — so DCI turned to CallRail and its Lead Center after unsatisfactory trials with other VoIP vendors.

CallRail integrated Lead Center with DCI’s existing Call Tracking to deliver a single platform: a built‑in softphone that follows employees, unified inbox for calls/texts/forms/chat, call recording and tracking, one‑click responses, scheduling and a mobile app. The consolidation improved call quality and monitoring, eliminated multiple providers and desk phones, reduced troubleshooting and administrative time for DCI’s Director of Operations, and helped the team reliably capture and manage more leads while scaling — all delivered by CallRail.

DCI Properties

Ryan Parker

Director of Operations