Case Study: Screen Medic recovers 1,500 missed calls and boosts customer callbacks with CallRail Lead Center

Screen Medic uses Lead Center to help more customers with a small, family-based team

Screen Medic, a Minnesota-based screen repair business led by Chris Berg, relies on phone calls for most customer contacts and prides itself on strong customer care. They faced a challenge with their previous phone solution: calls were siloed, it was hard to see or track missed calls, and staff couldn't easily tell whether someone had returned a customer’s call — leading to lost opportunities. To address this, Screen Medic adopted CallRail’s Lead Center.

CallRail’s Lead Center centralized inbound calls, shared call notes across the team, surfaced missed calls in call history, and automatically emailed missed-call alerts into Screen Medic’s support ticketing system. As a result, the small family team became more agile and consistent, able to return many previously unseen leads — roughly 1,500 missed calls in one year (about one per hour) — turning those callbacks into new business and getting more done without adding headcount.

Screen Medic

Chris Berg

Screen Medic