Case Study: Ohana Dental Implant Centers boosts trust and close rates with CallRail

Ohana Dental Implant Centers lifts close rates to 20–23% with CallRail

Ohana Dental Implant Centers, a dental practice, sought to scale its operations while maintaining its high standard of "family-level care." Their challenge was to ensure consistent, high-quality patient interactions during intake calls and to improve their marketing close rates. To address this, they utilized CallRail's call tracking and analytics service.

Using CallRail, Ohana implemented a solution to review and coach intake calls, using call duration and AI-generated feedback to identify training opportunities. The vendor's tool provided data that helped the practice emphasize doctor authority in their messaging, which improved credibility. This resulted in close rates rising from approximately 18% to 20-23% year-to-date, and helped the team maintain a consistent culture of care to build patient trust and loyalty.

Ohana Dental Implant Centers