Case Study: Top Notch Garage Door improves customer experience with CallRail

How Top Notch Garage Door elevates the customer experience with CallRail

Top Notch Garage Door, founded in 2009, services about 45 houses per day and works in both residential and commercial garage door service. As the business grew, it wanted a better way to understand customer calls and improve how it handled incoming leads.

With CallRail and Premium Conversation Intelligence®, Top Notch Garage Door could track calls, review what was said on both sides of the conversation, and reanalyze calls to coach staff. The company said this helped it improve customer service and support marketing growth while building a more stable experience for its team and customers.

Top Notch Garage Door

Derek Baker

Founder