Case Study: GoldenComm achieves better leads and higher ROI with CallRail

How this marketing agency uses Call Tracking to drive better leads for its clients

GoldenComm, a Newport Beach marketing agency led by Managing Director Jessica Katz, needed better visibility into how inbound leads were handled so it could deliver stronger, ROI-driven campaigns for clients. In 2019 the agency adopted CallRail’s Call Tracking after finding its previous call-tracking solution insufficient, seeking deeper insight into call quality, client operations, and campaign performance.

CallRail’s Call Tracking gave GoldenComm call recording, tracking, and analytics that made setup smooth and accelerated campaign optimization. Using CallRail, the team identified process improvements for clients, improved lead quality, became faster and more nimble, and reported higher ROI—notes that capabilities increased while costs went down after switching to CallRail.

GoldenComm

Jessica Katz

Managing Director