Case Study: Qshark Moving Company achieves a 90% reduction in quality assurance time with CallRail Conversation Intelligence

How Qshark Moving Company Shortened Its Quality Assurance Process by 90% with CallRail Conversation Intelligence

Qshark Moving Company, a Los Angeles–based packing and moving service, was spending more than 15 hours a week listening to call recordings to maintain quality and struggled to track which marketing sources were driving leads. To solve these challenges, Qshark adopted CallRail Conversation Intelligence and related CallRail products to automate call scoring, transcription, keyword spotting, and conversion tracking.

Using CallRail’s Conversation Intelligence along with Call Qualification, Automated Call Transcription, Keyword Spotting, Call Tracking, and Form Tracking, Qshark cut its quality-assurance time by 90% (from ~15 hours to about 1–1.5 hours per week), gained clear visibility into which marketing channels produce leads, and improved conversion rates while ensuring consistent customer service. CallRail’s tools and support made the process faster, more thorough, and easier to manage.

Qshark Moving Company

Vlad Kandybovich

Chief Executive Officer