Case Study: Washoe County School District improves family resource access with CallRail

How CallRail helps drive community impact for Washoe County School District

Washoe County School District’s Family Resource Centers in Reno, Nevada needed a better way to track incoming calls and understand where community demand was coming from across its 116-school district. Before CallRail, the team relied on paper notes or did not track calls at all, which made it difficult to answer grantees’ questions about call volume, location, and client needs.

With CallRail’s call tracking, reporting, analytics, and Lead Center mobile app, the team could route families to the closest location, monitor missed calls, and communicate by text, phone, photos, and documents from one place. CallRail gave the Family Resource Centers real-time reporting for staff, board members, and grant reporting, helping them show the level of support they were providing and make their services more accessible and flexible.

Washoe County School District

Wylie Evanson

Executive Director