Case Study: Meduit achieves 2% increase in payment asks with CallMiner

Meduit gains visibility into 100% of calls and boosts payment asks 2% with CallMiner

Meduit, a healthcare receivables management company, faced the challenge of gaining visibility into a very small percentage of their contact center calls, which was limiting their ability to train agents and understand patient sentiment. To address this, they implemented the CallMiner conversation intelligence platform to analyze customer interactions.

Using CallMiner, Meduit gained insight into 100% of their calls, far above the previous 1-2%. This allowed them to better train agents and understand patient emotions. The solution delivered a significant measurable impact, including a 2% increase in successful payment requests from patients. CallMiner also enabled Meduit to provide their customers with detailed reports on patient satisfaction.

Meduit