Case Study: Leading Workforce Management Solution Providing Company achieves steady flow of qualified leads and increased sales with Callbox

Callbox Delivers Qualified Leads for Workforce Management Solutions Expert

Leading Workforce Management Solution Providing Company, a provider of on-demand project workforce management software that serves hundreds of organizations, needed to capture detailed information from heavy website traffic and qualify inquiries so its sales team could focus on closing deals. The company engaged Callbox to manage its website inquiries using Callbox’s Lead Qualification service.

Callbox ran a Lead Qualification campaign in which agents handled site inquiries, profiled visitors (role, industry, motivation and service interest) and asked qualifying questions on budget, current processes/software, number of users and target implementation date, logging notes in Thunderchild. Callbox’s Lead Managers then routed qualified prospects to regionally assigned sales reps, producing a steady flow of qualified appointments and enabling the client’s sales team to concentrate on closing deals — resulting in significantly increased sales for the Leading Workforce Management Solution Providing Company.