Case Study: Ancestry.com achieves 50% faster client handoffs and 40% fewer scheduling emails with Calendly

Streamlined customer experience translates into more clients for Ancestry.com

Ancestry.com, a large genealogy and historical records company, faced growing demand that strained its sales-to-research handoff. Manual scheduling between sales, customer relations managers and researchers led to long email chains, time‑zone mix-ups, missed meetings and higher billable-hour costs.

By introducing Calendly, Ancestry moved to a single email with a one‑click scheduling link that auto-handles time zones and internal availability. The change cut handoff time by 50%, reduced scheduling emails by 40%, improved show rates, sped up research delivery and simplified the customer journey.

Ancestry.com

A.C. Ivory

Ancestry.com