Case Study: Vonage increases sales efficiency with Calendly

How Vonage's customer success team is increasing efficiency with Calendly automations

Vonage’s UK/EMEA Customer Success team faced a scheduling bottleneck as customer meeting requests surged after the pandemic, with 7 CSMs serving clients across 11 time zones. Using Calendly, the team needed a way to reduce back-and-forth emails, stop overbooking, and build in prep time so reps could handle meetings more strategically.

Calendly implemented scheduling conditions, mandatory delays, buffer times, and standardized meeting types to streamline bookings and protect focus time. As a result, Vonage saved 85 hours per month, added 105 hours of focus time monthly, and projected capacity equivalent to 1,260 meetings in the next six months—a 216% increase. The team also reported more prepared, higher-quality conversations and a much smoother customer booking experience.

Vonage

Chris Williams

Head of Customer Success UK and EMEA