Case Study: ClickUp achieves faster customer engagement and project turnaround with Calendly

How ClickUp Maximized Its Customer Outreach Efforts with Calendly

ClickUp, a fast-growing SaaS company with 800,000 teams worldwide, needed a better way to coordinate customer outreach for its Customer Advocacy Program. Before using Calendly, the team spent days exchanging emails to schedule calls, follow up with advocates, and manage more than 50 customer interviews for persona research.

With Calendly, ClickUp simplified booking through shareable scheduling links and connected Calendly with Zoom and ClickUp to automate workflows and centralize meeting details. The results included 50% faster persona projects, a 2x increase in customer engagement, 3x more sales enablement collateral, and more than 50 persona interviews completed in two weeks, while also reducing support resolution time from 3.5 days to 1.5 days.

ClickUp

Ana Verduzco

Enterprise Support Representative