Case Study: Criteria Corp ramps CSM onboarding 75% faster with Calendly

Criteria Corp ramped CSMs 75% faster with Calendly

Criteria Corp, a talent success company in the recruiting industry, needed a faster, more intuitive way for customers to reach customer success reps and for new CSMs to get onboarded quickly. Before Calendly, its scheduling process was cumbersome, frustrated both customers and employees, and created delays in onboarding and support.

Criteria Corp implemented Calendly to streamline scheduling, enable team scheduling features like Round Robin and Collective Events, and embed booking links across customer touchpoints. With Calendly, the company cut CSM onboarding time from two hours to 30 minutes, ramped CSMs 75% faster, saved 1,440 hours and more than $95,000 in labor costs, and achieved a 579% ROI, while also reducing scheduling problems by 94%.

Criteria Corp

Cody Cooley

Manager, Customer Success