Case Study: Atlassian achieves faster, more secure customer scheduling with Calendly

Atlassian boosts customer scheduling experience, security, and collaboration

Atlassian, the Australian-based SaaS company behind tools like Jira, Trello, and Confluence, needed to reduce friction in scheduling, improve security, and create smoother handoffs between teams and with customers. Using Calendly, Atlassian had been dealing with mixed scheduling tools, inconsistent customer experiences, and administrative overhead that slowed meetings and created compliance concerns.

Calendly helped Atlassian standardize scheduling with enterprise-grade security, routing, round robin distribution, branded booking links, and automated workflows. The result was a more consistent customer experience, faster time-to-meeting, higher response rates, improved customer satisfaction, and better renewals; in a Forrester TEI study commissioned by Calendly, the composite results showed a 318% ROI over three years, a 1.5% renewal-rate improvement, $358K in profit increase, and 10 to 15 minutes saved per scheduled meeting.

Atlassian