Case Study: AgriWebb achieves zero-touch scheduling and 75% shorter customer wait times with Calendly

AgriWebb’s zero-touch scheduling helps acquire, serve more customers

AgriWebb, a 50‑person cloud-based farm management software company, needed to make support and onboarding easier for busy, often tech‑averse farmers who use the app on mobile. Scheduling confusion, lagging response times, and high call volumes made it hard for customers to get quick help and for AgriWebb’s teams to stay coordinated.

By rolling out Calendly as a "zero‑touch" scheduling layer—integrated with Intercom, Salesforce, Zoom, Google Analytics and Slack—AgriWebb let users self-book trainings, demos, support, and event attendance directly from the website or chat. The change automated reminders, cut customer call wait time by 75%, reduced incoming calls to free up agents, increased event attendance, and smoothed internal processes, helping the company reach more customers and drive growth.

AgriWebb

David O’Brien

Head of Farm Success