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Visit WebsiteAccor - Customer Case Study
Accor
BVA BDRC
BVA BDRC are research specialists for the tourism, travel, transport, hotels and conferences, finance, media and telecoms sectors. Meet them at all the best industry sector conferences. They are experts in customer experience, market dynamics and brand health research. And quite a lot of other things, actually.
Case Studies
Showing 80 BVA BDRC Customer Success Stories
ALVA - Customer Case Study
ALVA
Developing a mortgage retention model for Barclays
Barclays
Barclays - Customer Case Study
Barclays
Stewart Pickering
Business Analyst
Recognising customer experience in employee incentivisation
Big 4 Bank
Big 4 Bank - Customer Case Study
Big 4 Bank
Birmingham Museums - Customer Case Study
Birmingham Museums
UK rail sector is in better shape than 12 months ago, but rail brands are struggling to restore their reputation
Britain’s Rail Company
British Library - Customer Case Study
British Library
Fiona McCarthy
Customer Insight Manager
Connecting Stories at the Library of Birmingham
British Library
Department for Transport - Customer Case Study
Department for Transport
Understanding customer experience at Dwr Cymru
Dŵr Cymru Welsh Water
Understanding how to meet financial health needs
Financial Fitness Company
Financial Institutions Services Provider - Customer Case Study
Financial Institutions Services Provider
Financial Services Group - Customer Case Study
Financial Services Group
Financial Services Group - Customer Case Study
Financial Services Group
Global Banking Company - Customer Case Study
Global Banking Company
Global Soft Drinks Company - Customer Case Study
Global Soft Drinks Company
Using research for real time product development
Global Software Development Company
Global Wealth Structuring Firm - Customer Case Study
Global Wealth Structuring Firm
Hampton Court Palace Geo-Mapping Research
Hampton Court Palace
Harviestoun Brewery - Customer Case Study
Harviestoun Brewery
Hotel Guest Survey - Customer Case Study
Hotel Guest Survey
Houses of Parliament - Customer Case Study
Houses of Parliament
HSBC - Customer Case Study
HSBC
Josh Sorene
Senior Customer Insight Manager
Imperial War Museums - Customer Case Study
Imperial War Museums
KFC - Customer Case Study
KFC
Large Bank Company - Customer Case Study
Large Bank Company
Checking the pulse of mortgage broker sentiment
Large Mortgage Lender Company
Assessing market potential of a new financial product
Largest Investment Company
Unpacking the thought processes behind refreshment and anticipation
Leading Alcoholic Beverage
Leading Delivery Provider - Customer Case Study
Leading Delivery Provider
Leading European Vehicle Manufacturer Company - Customer Case Study
Leading European Vehicle Manufacturer Company
A new angle on brand positioning for health and fitness club chain
Leading Health and Fitness Clubs Company
Leading Healthcare Provider - Customer Case Study
Leading Healthcare Provider
Leading Market Department Store - Customer Case Study
Leading Market Department Store
Business Opinion Omnibus: Investigating SME’s desire for Payday Lender finance
Leading Payday Lender Finance Company
Legal Services Board - Customer Case Study
Legal Services Board
London City Airport - Customer Case Study
London City Airport
London Transport Museum - Customer Case Study
London Transport Museum
Claire Williamson
Assistant Director of Marketing & Development
Finding a needle in a haystack: the market researcher’s challenge
Luxury Automobile Manufacturer Company
Multiple Research Techniques in Budget Hotel Brand study
Major Budget Hotel
Major Budget Hotel Company - Customer Case Study
Major Budget Hotel Company
Major Hotel Chain - Customer Case Study
Major Hotel Chain
Major Tanzania Manufacturing Company - Customer Case Study
Major Tanzania Manufacturing Company
Media Research Group - Customer Case Study
Media Research Group
Meetings and Events Industry - Customer Case Study
Meetings and Events Industry
Natural History Museum - Customer Case Study
Natural History Museum
Richard Orr
Head of Marketing
Newsworks - Customer Case Study
Newsworks
NHS - Customer Case Study
NHS
Business Opinion Omnibus: Now Pensions auto-enrolment expectations
Now Pensions
Amy Mankelow
Communications Manager
Services for disabled users of communications services – Mystery Shopping
Ofcom
Katie Hanson
Consumer Policy Manager
Ofcom - Customer Case Study
Ofcom
Large tracking study: moving Ofcom's telephone survey to online and face-to-face
Ofcom
The quality of telecom services for the disabled
Ofcom
Ofcom - Customer Case Study
Ofcom
Examining global performance for an international meetings brand
One international group
Online Retail Sector - Customer Case Study
Online Retail Sector
Pet Club - Customer Case Study
Pet Club
Helping Portsmouth Historic Dockyard develop a ten year plan
Portsmouth Historic Dockyard
R3 - Customer Case Study
R3
Rail Delivery Group - Customer Case Study
Rail Delivery Group
Analysing key service attributes for a major bank
Retail Bank
Knowing the customer is critical to business success
Retail Capital
David Lewis
Chief Executive Officer
Royal Academy of Arts - Customer Case Study
Royal Academy of Arts
Claire Clutterbuck
Audience Insight Manager
Royal Botanical Gardens - Customer Case Study
Royal Botanical Gardens
Royal Horticultural Society - Customer Case Study
Royal Horticultural Society
Royal Institute of British Architects - Customer Case Study
Royal Institute of British Architects
Small Retailers Company - Customer Case Study
Small Retailers Company
South West Trains - Customer Case Study
South West Trains
Southeastern - Customer Case Study
Southeastern
Sport England - Customer Case Study
Sport England
St Pancras - Customer Case Study
St Pancras
Transport Focus - Customer Case Study
Transport Focus
Tri-Sight - Customer Case Study
Tri-Sight
How does a loss of media services affect residential consumers
Triple Play
V&A - Customer Case Study
V&A
VisitEngland - Customer Case Study
VisitEngland
Investigating marketing campaign effectiveness for VisitScotland
VisitScotland
Branding and product placement in one of the world's biggest social games
World’s Largest Social Games
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