Case Study: Elsevier drives digital transformation with BusinessOptix

Elsevier creates 300+ process models in under a year with BusinessOptix

Elsevier, a healthcare software provider, faced the challenge of driving its digital transformation and improving collaboration between its Continuous Improvement, Product, Customer Experience, and Technology teams. To mature its Process Excellence Practice and empower a better customer and employee experience, it turned to the BusinessOptix platform.

By implementing BusinessOptix, Elsevier created over 300 process models in under a year, which significantly improved cross-functional collaboration and project management. The solution led to greater process efficiency, higher quality models for identifying pain points, and enabled data-informed decision making through simulation capabilities, which helped secure project funding. Elsevier continues its collaboration with BusinessOptix to explore further capabilities.

Elsevier