Case Study: Intercom achieves faster, more reliable CI/CD with Buildkite

Intercom cuts test time from 25 minutes to 3 minutes with Buildkite

Intercom, a software company providing a live chat system for support, sales, and marketing teams, faced a significant challenge in achieving reliable and fast continuous integration for their 150 daily deployments. Using two other CI tools in redundancy led to outages, frustration, and an inability to optimize for speed and control, with nearly 50% of their JavaScript application tests failing due to environmental issues.

By migrating to Buildkite and orchestrating builds within their own EC2 infrastructure, Intercom gained the reliability and control they needed. This solution enabled them to dramatically accelerate their testing and deployment processes. With Buildkite, Intercom reduced test times by 85%, from 25 minutes down to just 3 minutes, providing developers with real-time feedback and enhancing their overall productivity and deployment efficiency.

Intercom