Case Study: Shopify achieves proactive reliability and faster error resolution with Bugsnag

Shopify uses Bugsnag to proactively improve reliability

Shopify, which powers more than 377,500 online stores and serves 300,000+ daily users, faced a reliability problem: engineers had limited visibility into production errors, troubleshooting was slow and fragmented, and customers often reported issues before Shopify discovered them. Without centralized error monitoring, trend analysis or spike alerts, teams struggled to prioritize and mitigate recurring problems.

By adopting Bugsnag across its Ruby, JavaScript, Go and Android stack, 20–30 development teams gained automatic error detection, centralized diagnostics, spike notifications and trend analysis. Engineers now detect and replicate issues faster, prioritize and resolve escalating errors proactively, and ship with greater confidence—resulting in quicker fixes and improved reliability for merchants.

Shopify

Blake Mesdag

Senior Developer, CI Infrastructure Team