Case Study: Shopify achieves faster error detection and improved reliability for 377,500 stores with Bugsnag

Shopify uses Bugsnag across 30 developer teams to service over 377,000 online stores

Shopify, the e-commerce platform powering over 377,500 online stores, needed to keep reliability high for its global customers but lacked visibility into production errors. Troubleshooting was slow and reactive—engineers often learned about problems only after customers reported them, and without trend or spike detection it was hard to see recurring issues or escalating failures.

Shopify implemented Bugsnag across its engineering teams to provide automatic error monitoring and trend analysis across their stack. As a result, engineers detect and replicate errors much faster, receive spike notifications to prioritize fixes, and proactively mitigate root causes—improving confidence in shipped code and accelerating incident resolution.

Shopify