Case Study: Salesforce drives customer success with Bubblebox

Salesforce partners with Bubblebox for 4 years to drive customer success

Salesforce, a major CRM platform, worked with the implementation partner Bubblebox to ensure their clients were successful in expanding their use of and deriving value from the Salesforce Marketing Cloud platform. Their challenge was that client retention and growth depended on successful platform implementation and adoption.

Bubblebox provided expert solutioning and configuration services to create seamless customer experiences across all touchpoints. As a result, Salesforce's account executives gained a trusted partner they were comfortable bringing into any client meeting. This collaboration was a huge part of driving client success, which directly led to resubscriptions and additional service sales. Salesforce has been working with Bubblebox for four years.

Salesforce