Case Study: Cresco Labs, Inc. achieves automated multi-state compliance and 15% higher course completion with Bridge LMS

How Cresco Labs uses the Bridge LMS to transform its culture of learning and streamline compliance training in the highly regulated cannabis industry

Cresco Labs is a publicly traded, multi‑state cannabis operator headquartered in Chicago with more than 1,000 employees. Facing a clunky legacy LMS, manual error‑prone workflows, and a dispersed workforce subject to varying state regulations, the company needed a single platform to manage compliance training, onboarding, manager development and course authoring across many locations.

Cresco implemented the Bridge LMS, using hundreds of smart groups and workflow automations plus the Bridge mobile app to tailor and deliver training to the right people at the right time—even deskless workers. The changes freed training capacity for development programs, improved course completion rates by 15% in year one (with compliance completion flexibility cited as a ten‑fold improvement by the IT training manager), and built an ongoing partnership with Bridge for feature innovation.

Cresco Labs, Inc.

Bert Newsome

IT Training and Implementation Manager