Case Study: UK’s Biggest Fast Food Chain achieves consistent store-level mandatory training compliance with Bridge

How Bridge Helped the UK’s Biggest Fast Food Chain Get Their Store’s Employees to 100% Compliance

One of the UK’s largest fast food chains faced rising training and compliance challenges after pandemic-era growth expanded its workforce from about 22,000 to 35,000 across 600 stores and roughly 60 franchises. Frequent employee transfers and high turnover made it hard to preserve historic training records, avoid duplicated courses, and ensure timely completion of mandatory food‑safety and compliance training while maintaining a consistent, store-specific employee experience.

Bridge delivered a centralized LMS with automated profile updates tied to the chain’s time-and-attendance system, smart groups for automatic course assignment, and personalized, store-specific learning Journeys that space mandatory courses to reduce learner overwhelm. With centralized analytics and automated enrollment, the chain scaled from 250,000 to 360,000 annual enrollments, automated compliance for new hires, and now sees at least 80% of each store’s employees completing 100% of required training, with plans to extend Bridge into manager certification programs.