Case Study: Bluegrass Cellular achieves faster, mobile-friendly employee training and improved customer experience with Bridge

How Bluegrass Cellular Improved Performance Through Knowledge Transfer

Bluegrass Cellular, a Kentucky-based mobile service provider founded in 1991, faced a stalled learning program that slowed knowledge transfer and hurt employee performance and customer experience. Their legacy LMS required SCORM-made courses, relied on two specialists to publish content, had long load times and poor mobile support, and made cross‑team content creation tedious and slow.

By adopting Bridge Learn, Bluegrass gave managers and subject-matter experts simple authoring tools, mobile-friendly delivery, flexible enrollment, and the ability to publish just‑in‑time training. The result: faster content creation and wider SME participation, a shift from access issues to strategic content design, improved frontline readiness, and a measurably better customer experience.

Bluegrass Cellular

Heidi Bynum

Manager of Sales Training