Case Study: Golden Nugget achieves continuous employee development and improved retention with Bridge

Golden Nugget Hits the Talent Development Jackpot

Golden Nugget, a Las Vegas hospitality brand, wanted to boost guest service by investing in employee development. With fierce local competition for talent, fragmented department training, and cumbersome spreadsheets, Director of L&D Charles Castonguay needed a scalable way to streamline onboarding, deliver continuous feedback, and improve retention.

They adopted Bridge Perform to centralize learning, make ongoing feedback and goal alignment routine, and enable simple 1:1 coaching. The platform simplified onboarding, produced strategic HR analytics, helped shift manager behavior and culture toward development, and led to higher engagement and improved retention.

Golden Nugget

Charles Castonguay

Director of L&D