Case Study: HORNE achieves a culture of feedback and automated cohort-based learning with Bridge

From contractor training to in-house skill development, HORNE uses Bridge to elevate the experience of every learner

HORNE, a 2,000+ employee professional services firm headquartered in Ridgeland, MS, sought to shift its culture toward more constructive feedback and stronger soft skills—leadership, emotional intelligence, and communication. The organization wanted a meaningful, months‑long program that paced learning over time so employees could reflect and practice between sessions, ensuring the change would stick.

Using Bridge Journeys, HORNE launched an eight‑week "Roadmap to Feedback" cohort journey with four live sessions delivered every other week and interleaved self‑study assignments, surveys, and practice challenges. The automated, scheduled journey kept cohorts aligned and prevented overwhelm; learners responded enthusiastically, and HORNE has since woven Bridge into its intranet and workflows to offer recurring, monthly training opportunities that sustain the program’s impact.

HORNE