Case Study: UK Fast Food Chain achieves 80% improvement in key performance and service metrics with Bridge LMS

How a UK Fast Food Chain Uses Bridge to Create Hybrid Learning That Scales Performance, Development, and Retention

One of the UK’s largest fast food chains, operating about 1,200 stores and a rapidly growing workforce, needed a centralized LMS to scale consistent training, retain employees, and maintain compliance as staff and managers moved across locations. The small L&D team faced gaps from high manager turnover, fragmented enrollment data, limited reporting, and the inability to deliver a blended manager development program that combined virtual, in‑person, and peer learning without forcing learners to repeat courses after transfers.

By adopting Bridge, the team built a nine‑month hybrid manager academy using Bridge Journeys, smart groups, and analytics to connect in‑person and digital learning, capture coaching data, and automate enrollments. The result: workforce growth of 12,000, annual eLearning enrollments up from 250,000 to 360,000, more than 100 manager graduates, at least 80% compliance, and measurable performance gains — an 80% improvement across key metrics, 2x customer satisfaction for teams spending most of their shifts with graduates, and 1.5x higher productivity.