Case Study: Getaway achieves 30% increase in repeat customers and $300K+ launch revenue with Braze

Getaway Increases Bookings, Retention, and Revenue With Personalized Messaging

Getaway, a health and wellness hospitality company offering remote cabin Outposts, needed to scale more personalized, automated messaging to guide travelers through booking and arrival and to announce a new Chicago Outpost. After outgrowing its previous engagement platform, Getaway turned to Braze to build targeted, scalable email campaigns and transactional journeys.

Braze implemented personalized pre‑stay and launch announcement workflows using Braze Canvas, reusable Braze Content Blocks, and Braze Intelligent Timing to optimize sends and content relevance. The targeted, automated campaigns helped drive a 30% increase in repeat customers and generated over $300K in bookings during the first week of the Chicago Outpost launch.

Getaway

Jordan Strickland

Growth Email Manager